Berenike & Bion helps in setting up Global capability centers (GCCs) to establish with minimal upfront risk while building a foundation for long-term independence and strategic capability expansion. A Build & Transfer (B&T) model is often used in the context of establishing a Global Capability Center (GCC), which is essentially a centralized facility that provides support and services—like IT, R&D, or operations—to a global organization. Under this model, a GCC is initially set up and managed by an external partner, after which it is transferred to the organization to operate independently. Here’s an outline of how Berenike & Bion B&T model typically works within a GCC context:
Build & Transfer Model
1. Define the Scope and Objectives
Identify which capabilities (e.g., IT services, customer support, finance operations) will be centralized in the GCC.
Set specific objectives for the GCC, such as cost savings, process standardization, or innovation enhancement.
Outline the timeline and financial metrics for success, including the budget, expected ROI, and headcount requirements.
2. Select the Location
Choose a location that offers cost advantages, access to talent, and favorable regulatory policies.
Common regions for GCCs include India, Southeast Asia, and Latin America due to talent availability and cost-effectiveness.
3. Engage with a Partner for Initial Setup
Berenike & Bion internal professional service team works to build the GCC. Our internal talent services will handle staffing, technology setup, compliance, and infrastructure.
We set up governance mechanisms to oversee the client’s operations, ensuring alignment with the organization’s goals and culture.
4. Build the GCC (Build Phase)
Infrastructure and Operations Setup: Berenike & Bion sets up physical and digital infrastructure, including office space, network setup, cybersecurity protocols, and essential tools.
Hiring and Training: Berenike & Bion help in recruiting and onboard talent based on the required skill sets. The partner trains these employees to align them with the organization’s processes and tools.
Process Standardization: We establish standard operating procedures (SOPs), workflows, and quality benchmarks. This helps in ensuring consistent service delivery post-transfer.
Technology Stack Implementation: Berenike & Bion help in implementing any necessary software, tools, and systems that are critical to the center’s operations, ensuring interoperability with the organization’s global systems.
5. Operate and Stabilize
Berenike & Bion operates the GCC for an agreed period, refining processes, stabilizing operations, and achieving service-level metrics.
Establish ongoing performance monitoring to track KPIs, SLAs, and feedback. Regular reviews ensure that the GCC is progressing toward independence and meeting expected standards.
Resolve initial issues and streamline processes to prepare the GCC for the transition.
6. Transfer Phase (Handover and Transition)
Transition Planning: Berenike & Bion develop a detailed handover plan that includes knowledge transfer, documentation, and continuity measures.
Knowledge Transfer: Berenike & Bion gradually hands over operations, processes, and documentation to the organization’s internal team.
Management and Control Shift: We shift control of day-to-day operations to the organization’s leadership, who assume responsibility for the GCC.
Support and Warranty Period: Often, the B&B provides a post-transfer support period to handle any issues that arise and ensure a smooth transition.
7. Optimize and Scale
Post-transfer, the Berenike & Bion can optimize the GCC to drive efficiency, explore expansion opportunities, and add more advanced capabilities.
Conduct periodic audits and reassessments to refine and scale the center based on evolving business needs.
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